Refund Policy

Cancellation & Refund Policy

Last updated on 28-12-2023 18:23:59

We offer 7 days hassle-free returns. Return Policies may vary based on products and promotions.
1) Refunds for Prepaid orders would directly be initiated to source account and COD order will be refunded in the form of COUPON CODE ONLY
2) Defective Products, Wrong Products or Damaged Products issue should be raised within 24 hrs of delivery
3) All Orders wherein FREE Products included are not eligible for Return

SAPODILLA TECHNOLOGIES PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• SAPODILLA TECHNOLOGIES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the SAPODILLA TECHNOLOGIES PRIVATE LIMITED, it’ll take 6-8 Days days for the refund to be processed to the end customer.